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Support

Help with Monk Mode

Get help with app blocking, Screen Time permissions, subscriptions, account access, feedback, privacy requests, and data deletion.

Email Support View Common Fixes

Common App Blocking Fixes

  1. Open Monk Mode and confirm Screen Time permission is enabled.
  2. Make sure the selected apps or websites are included in the active block.
  3. Check that the block schedule or focus session is currently active.
  4. If a block does not apply, reopen Monk Mode and start the block again.
  5. Restart your iPhone if Screen Time does not refresh after a permission change.

Subscriptions and Billing

New Monk Mode subscriptions start on this website and are processed securely by Stripe. Eligible new subscribers get 30 days free, then pay $2.99 per month. Cancel anytime. If eligible for the trial, you will not be charged today.

  • Use the same Google account at checkout and in the iPhone app so the Stripe subscription can unlock the correct Monk Mode account.
  • Manage or cancel a web subscription from the billing-management option on the secure checkout page.
  • If access does not appear after checkout, reopen Monk Mode and sign in with the same Google account used before payment.
  • For billing, cancellation, refund, or entitlement help, email subscription support. Do not send a password or full payment card number.
  • The App Store distributes the iPhone app; website subscriptions are billed through Stripe.

Account Access

If a completed Stripe checkout does not unlock Monk Mode after you sign in with the same Google account, email support with your app version and Stripe receipt number. Do not send a password, receipt containing sensitive information, or full payment card details.

Privacy and Data Requests

You can delete your account in the app from Settings, Privacy & Data, Delete Account. You can also email us for account deletion, data access, or privacy questions.

What to Include in a Support Request

  • Your iPhone model and iOS version.
  • The Monk Mode app version, if available.
  • Whether the issue is about app blocking, subscriptions, login, notifications, analytics, or data deletion.
  • A short description of what happened and what you expected to happen.
  • Screenshots when they help explain the issue. Do not send passwords or full payment card information.

FAQ

Can Monk Mode unblock an app while a strict block is active?

Some strict blocks are designed to prevent quick bypasses until the block ends. Check the difficulty and end time on the active block in Monk Mode.

Why does Monk Mode need Screen Time permission?

Monk Mode uses Apple's Screen Time and Family Controls APIs to select and block apps on device. Permission is required before app blocking can work.

How do I cancel my Stripe subscription?

Open the checkout page, sign in with the Google account used for purchase, and choose the web-subscription management option. You can also email support for help.

How do I get Stripe billing help?

Email support from the address connected to the Google account used at checkout. Include the Stripe receipt number when available, but do not send passwords or full payment card information.

How do I request account deletion?

Use Settings, Privacy & Data, Delete Account in Monk Mode, or email monkmode@aura-technologies.co with your request.